I somewhat agree that the reaction can be hard to understand coming from my perspective, but I definitely think it’s important to listen. The trick is to find out how to listen to a response, and see if it’s possible to apply a fix while maintaining artistic integrity.
Some people are touchy, but I’ve been fine so far. No one’s sent me terrible hate mail yet, so the critique has hardly been pointed at me or trying to hurt me. It’s mostly people expressing disappointment, or expressing how the statement confused them. These are things that are okay to touch up now and then, as long as you maintain your own integrity.